Refund policy

30-Day Satisfaction Guarantee & Refund Policy

At Acelett, your satisfaction comes first. We proudly offer a 30-Day Satisfaction Guarantee so you can shop with confidence.

If you’re not completely happy with your order, for any reason, you can contact us within 30 days of delivery and we’ll make it right with a refund.

We also provide refunds or replacements in the following cases:

• Products arrive damaged (reported within 30 days of delivery)
• You receive an incorrect item
• Items are missing from your order
• Your order is delayed beyond our shipping timeframes

For damaged, incorrect, or missing items, we require photo or video evidence to review and approve the request.

If your order has no tracking updates, or is marked in transit, pending, or expired for more than 60 days from the original shipping date, we will offer a refund or a free replacement at our expense.

To request a refund, replacement, or return assistance, contact us at support@acelett.store.